Privacy Policy

1. Introduction

Sparked Rentals, a product of DankoSpark (Pty) Ltd ("we", "us", or "our"), is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Sparked Rentals platform and visit our website at sparkedrentals.co.za.

This policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applies to all users of our services within the Republic of South Africa.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information you provide directly

• Contact details (name, email address, phone number) when you submit an enquiry or contact form
• Business information (company name, number of trailers, site locations) during onboarding
• Account credentials (username, password) for platform access

2.2 Information collected through the platform

• Client/customer data entered by you into the system (names, ID numbers, driver's licence information, contact details)
• Booking and reservation records
• Financial data (invoices, payment records, revenue reports)
• Uploaded documents (contracts, client documents, images)

2.3 Information collected automatically

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve the Sparked Rentals platform and services
• To process enquiries and communicate with you about our services
• To manage your account and provide technical support
• To generate invoices, contracts, and other business documents on your behalf
• To facilitate customer vetting through our partnership with VCCB/Inspirit (at your request)
• To operate the fraud prevention network, where reported incidents are shared across participating users
• To send service-related notifications and updates
• To comply with legal obligations and resolve disputes

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds: your consent; the performance of a contract to which you are a party; compliance with a legal obligation; and the protection of your or another person's legitimate interests.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• VCCB/Inspirit: When you use the customer vetting feature, relevant customer details are transmitted to our verification partner to perform identity checks against the Department of Home Affairs and other data sources.
• Fraud Prevention Network: When you report fraud or theft, the incident details (not your business information) are shared with other Sparked Rentals users to help protect the industry.
• Service Providers: We use third-party hosting (cloud infrastructure), email delivery, and payment processing services. These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.

6. Data Storage and Security

Your data is stored on secure cloud servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS) and at rest
• Role-based access controls within the platform
• Regular data backups
• Secure authentication mechanisms

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookie settings through your browser preferences. Essential cookies required for the platform to function cannot be disabled.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you close your account, we will delete or anonymise your data within a reasonable period, unless we are required to retain it for legal, accounting, or regulatory purposes.

10. Children's Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to report a data breach, please contact us:

• Email:info@dankospark.co.za
• Phone:072 458 3272
• Address: Potchefstroom, North West, South Africa